Terms & Conditions

Terms and Conditions – Riviera Holiday Lets

Bookings are subject to the following terms and conditions as agreed to at the time of booking. The contract is subject to English Law.

Riviera Holiday Lets, trading as torquayholidaylets.co.uk and rivieraholidaylets.co.uk, hereinafter called “Agency”, act only as agents for (i) the owners of the accommodation (“the Owner”) or (ii) other agencies who themselves act as agents for the Owner. In all circumstances the Contract of Letting is between the guest (“Guest”) and the Owner.

The Owner is solely responsible for providing the accommodation and for the safety of all Guests and/or his/her invitees (jointly known as “Guests”). The Agency accepts no responsibility for personal injury to, or death of, any Guests, or loss of or consequential loss or damage to their property, or for other matters over which the Agency has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the Agent.

This agreement is made on the basis that the property (“Property”) is to be occupied by the Guests for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

A contract between you and the owners will come into existence when payment is received and your booking accepted by us the Agency issuing you the Guests a confirmation of booking for the holiday dates shown in the rental agreement. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

Standard Rate Bookings – A non-refundable deposit of 30% of the holiday price is payable at the time of booking. Bookings made less than eight weeks before your arrival date must be paid in full at the time of booking. The balance must be paid so as to arrive no later than eight weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the Guests will remain liable to pay the balance of the rent.

Non-refundable Rate Bookings – A non-refundable payment is made at the time of booking for the whole amount of the reservation.

All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than eight weeks before it is due to start then your deposit will be forfeit. If you cancel less than eight weeks prior to the holiday then the full balance remains due and is not refundable.

We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. 

Every effort is made to ensure our online prices are accurate. If a genuine mistake is made with a room rate we pledge to contact you within 48 hours to inform you of the correct price where you will be given the option to proceed or cancel the booking (with no penalty). Whilst this eventuality is highly unlikely to happen, please understand that on rare occasions errors may occur.

Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday in this circumstance. Our liability for cancellation will be limited to payments made to us.

The number of persons using the accommodation at any time must not exceed the amount stated as the maximum occupancy of each individual property. Only those people listed on the booking form can occupy the apartment. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

Accessibility – Due to the unique nature of the properties advertised on our website the Agent is unable to guarantee that they are suitable for disabled access. The Guest is therefore advised to request an access statement or enquire with the Agency as to the suitability of the property prior to booking.

Bookings cannot be accepted from persons under eighteen years of age.

Group bookings such as stag/ hen parties are not allowed. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

The owner reserves the right to refuse a booking without giving any reason.

We or our representative reserve the right to enter the apartment at any time to undertake essential maintenance or for inspection purposes.

Bookings normally commence at 3pm unless otherwise agreed and guests are required to vacate the property by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

Pets or smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you.

In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify the owner in full for any loss that they may incur as a result.

Limitations of Liability – Guests acknowledge that some of the properties may have inherent dangers including unfenced swimming pools, dry stone walls, un-gated access to roads, staircases, unfenced drops etc. Guests acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and neither Riviera Holiday Lets nor the Owners accept any liability for accidents causing death, sickness or bodily harm howsoever caused. The Agency and Owners deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non – therapeutic drugs. The limitation of liability for any claim against the Agency and the Owners of the property for whatsoever cause is limited to the total amount of rental paid to the Agency by the Guests.

Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found. Guests are liable for the full cost of any damage caused to or within the Property during the Holiday. By accepting this agreement Guests agree that the Agency may take a payment in respect of any damage from the Tenant’s credit or debit card up to the value of the damage caused.

Guests are reminded to please lock the doors and close the windows when the property is left unoccupied.

The owner reserves the right to make a charge to cover additional cleaning costs if Guests leave the property in an unacceptable condition. Guests shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state as found on arrival. Guests are reminded to leave the Property in the same state of cleanliness and general order in which it was found.

Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement including if new locks are required to be fitted will be charged to the guests.

Guests may in no circumstance re-let or sublet the property, even free of charge.

The Free Wi-Fi internet connection is available (at no extra cost) subject to technical availability.

The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.

Neither the Owner nor the Agency accepts responsibility for work taking place outside the boundary of a Property, or for noise or nuisance resulting from third party activity over which the Owner or the Agency has no control.

All inventory must remain in the property as found on arrival and not be taken to another property.

Children under 18 must be supervised by their parents/guardians at all times.

We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

Any problem or complaint which the guests may have concerning their holiday must be immediately reported directly to the Agency or Property Manager within 24 hours of discovering an issue and we will endeavour to put matters right. Any complaints reported after the Guests has returned from holiday will not be considered by the owner.

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

All properties are privately owned by our owners and we expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own property.

All prices quoted include VAT where applicable at current rates.

We have compiled the information on our websites www.torquayholidaylets.co.uk and www.rivieraholidaylets.co.uk (“the Website”) as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside the Agency’s control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied to us by the Owners are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking. Guests accept that minor differences between text/photograph/illustrations on the Website and the actual property may arise. We cannot accept responsibility should the property not conform to the Guests standards. If a facility is particularly important to you, please check with us prior to your booking.

By booking via the Agency, you consent to receive our email newsletter. If you wish to unsubscribe from the newsletter you can do so at any time by logging into your account or clicking unsubscribe in the email.

The Booking Conditions will apply to all confirmed bookings.

These Website Booking Conditions supersede all previous editions.

The Agency may as part of a booking introduce Guests to the goods and/or services of third parties. The Agency shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the Guests.

All electronic data transferred pursuant to these terms and conditions remains the property of the Agency or their agents and may not be replicated in part or whole without the Agency’s prior written permission. Electronic data will not be preserved indefinitely by the Agency.