Frequently Asked Questions
How can I contact you?
We can be reached via telephone or by email
Telephone – 01803906210
How can I Book?
Once you have selected the property you would like to stay at, click “Book Now”. On this page select your property you wish to book and fill out all the fields marked with a star that are important for us to process your reservation.
How do I pay for my Booking?
A deposit of 30% of the total cost of the booking is required to secure your booking. The remaining balance payment is required 8 weeks prior to the arrival date. Once payment has been made in full we send out all the pre arrival instructions for the property. Please check our T&C’s for the cancellation policy
Can I bring my pet on holiday?
Unfortunately all our properties are unable to accommodate any pets.
Can I smoke in the property?
Unfortunately all our properties are non-smoking.
Do you run any promotions or special offers?
During certain parts of the year discounts may be advertised on our website. This is usually offered on late availability due to a cancellation. Due to offering the very best price anywhere online for our properties we usually do not apply further discounts.
Is it really cheapest to book direct through you?
Yes indeed it is. We are unique as an agency focusing on adding as much value to you the guest but also to our owners of our properties. We operate very differently to the main booking agencies as we do not pass on all the charges and fees to our owners or guests. By working closely with the owners of our properties we can therefore negotiate great prices for you so you can be certain you are getting the best offer.
What happens if I can’t get into my property on arrival?
Once the final balance payment has been made we send you all the information relevant to your holiday let and we highly advise this is printed off or stored in a device that you will have access to on arrival at the property. Within this information is important details of key locations and key safe codes. There will be an emergency contact number on this correspondence should you have problems gaining entry.
What hours is the office open?
Office hours are 7 days a week 9.00am to 6.30pm. An answering message service is available after these hours or should we be on another call at the time. We will endeavour to get back to you as soon as possible should a message be left. Alternatively please ‘Contact Us’ by email with any enquiries you may have.
It says change over day is a Saturday, can I arrive on a different day?
Most of our Holiday Lets are available from Saturday to Saturday however certain properties have more flexibility such as short breaks and different arrival dates can be booked. Usually this has been enabled on our booking system but please contact us by phone or by email and we will check the availability of the request with the owner of the property or property manager.
It says not to arrive before 3pm. Can I arrive earlier than this?
We try and make properties available as early as we can but with most changeovers being on the same day arriving before 3pm is sometimes not possible. If you do arrive early it is always suggested to contact the property manager and enquire as to whether an early check in is possible.
Unfortunately we need to change the dates of our holiday, is this possible?
Sometimes plans need to be amended and we totally understand. Please email or call us to discuss this as we will always do our best to help if we can.
What is the process to check Accessibility to a Holiday Let?
Please contact us prior to booking if you have concerns about accessing any potential property you are considering booking. Due to each property being unique and every guests access requirements being different we suggest sending you the access statement for the property in question so you can determine if this will be suitable for your stay.